Legal

Shipping Policy

Last updated: [Merchant: confirm date]

DRAFT — for review only. This Shipping Policy is placeholder copy. Delivery timeframes, costs, carriers, and regions are not defined in the MyQR legal documents and must be confirmed by Platehaus Sdn. Bhd. before publishing. Replace every [Merchant: confirm …] marker with your real terms and remove this note.

Questions about a shipment can be sent to support@platehaus.my.

1. Overview

This policy describes how Platehaus Sdn. Bhd. (SSM 202501045049) processes and ships physical MyQR Sticker orders. It applies to orders placed through this store.

[Merchant: confirm] the regions you currently ship to (for example, within Malaysia only, or international).

2. Order processing time

Orders are usually processed within [Merchant: confirm processing time, e.g. 1–3 business days] after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

During sales, promotions, or peak periods, processing may take longer. [Merchant: confirm]

3. Delivery timeframes

Estimated delivery times after dispatch:

  • Within Malaysia (West Malaysia): [Merchant: confirm, e.g. 2–5 business days]
  • Within Malaysia (East Malaysia): [Merchant: confirm, e.g. 3–7 business days]
  • International: [Merchant: confirm timeframe, or state that international shipping is not offered]

Delivery times are estimates only and are not guaranteed. They may be affected by the carrier, customs, weather, or other factors outside our control.

4. Shipping costs

Shipping charges are calculated and shown at checkout. [Merchant: confirm your rates], for example a flat rate of [Merchant: confirm amount], free shipping over [Merchant: confirm threshold], or carrier-calculated rates.

Any import duties or taxes for international orders are [Merchant: confirm — the customer's responsibility].

5. Carriers and tracking

Orders are shipped via [Merchant: confirm carrier(s), e.g. Pos Laju, J&T, DHL]. Where tracking is available, a tracking number will be sent to your order email once your order is dispatched.

[Merchant: confirm] whether tracking is provided for all shipping methods.

6. Delivery address accuracy

Please make sure your shipping address and contact details are correct at checkout. We are not responsible for delays or losses caused by an incorrect or incomplete address. If you notice an error, contact support@platehaus.my as soon as possible; we will try to help but cannot guarantee changes after dispatch.

7. Delays, lost, or damaged shipments

If your order is significantly delayed, appears lost, or arrives damaged, contact us at support@platehaus.my with your order number and, for damage, clear photos.

For eligible lost or damaged shipments we will [Merchant: confirm — arrange a replacement, resend, or refund], subject to carrier investigation where applicable. See our Returns & Refunds Policy for how refunds and replacements are handled.

8. Contact

For any questions about shipping or delivery:

Email: support@platehaus.my
Operator: Platehaus Sdn. Bhd. (SSM: 202501045049)
Registered Address: CT-06-21 Subang Square Corporate Tower, Jalan SS15/4G, SS15, 47500 Subang Jaya, Selangor, Malaysia