Returns & Refunds Policy

This policy explains when a Platehaus MyQR order may be returned, replaced, or refunded. It applies to the physical MyQR Sticker product supplied by Platehaus Sdn. Bhd. (SSM 202501045049). It does not change any non-excludable rights or remedies you have under Malaysian consumer law.

[Merchant: confirm] whether this policy also covers any bundled or add-on items you sell.

You may request a return within [Merchant: confirm return window, e.g. 14 or 30 days] of [Merchant: confirm start point — delivery date or order date].

Requests received after this period may not be eligible except where required by law or where the item is defective.

To be eligible for a return, an item generally must be:

• unused and in its original condition and packaging [Merchant: confirm condition requirements];
• accompanied by proof of purchase (order number or receipt);
• not activated, if the Activation Code has already been used [Merchant: confirm whether activated stickers can be returned]; and
• within the return window described above.

Because each Activation Code is one-time use, once a Sticker has been activated it may not be returnable. [Merchant: confirm activation-related rules.]

The following are generally not eligible for return unless faulty or required by law:

• items that have been used, installed, or activated [Merchant: confirm];
• items damaged through misuse or incorrect installation;
• sale, clearance, or promotional items [Merchant: confirm whether these are final sale]; and
• any digital or activation-only products once redeemed [Merchant: confirm].

If your item arrives faulty, damaged, or incorrect, please contact us within [Merchant: confirm reporting window, e.g. 7 days] of delivery with your order number and clear photos of the issue.

For eligible faulty or incorrect items we will arrange [Merchant: confirm — a free replacement, repair, or refund], and [Merchant: confirm] who covers return shipping in these cases. Nothing here limits your statutory rights to repair, replacement, or refund under Malaysian law.

To request a return or replacement:

• email support@platehaus.my with your order number and reason;
• wait for return authorization and instructions before sending anything back; and
• return the item to the address we provide [Merchant: confirm return address and process].

Items sent back without prior authorization may not be accepted. [Merchant: confirm]

Unless the item is faulty, damaged, or incorrect, return shipping costs are [Merchant: confirm — paid by the customer or by Platehaus]. Original shipping charges are [Merchant: confirm — refundable or non-refundable].

Once we receive and inspect your returned item, we will notify you of the outcome. Approved refunds are issued to [Merchant: confirm — the original payment method] within [Merchant: confirm processing time, e.g. 5–10 business days]. Depending on your bank or payment provider, it may take additional time for the refund to appear.

[Merchant: confirm] whether any restocking fee or deduction applies.

We [Merchant: confirm — do or do not] offer direct exchanges. Where exchanges are not available, please return the eligible item for a refund and place a new order.

For any questions about returns, replacements, or refunds:

Email: support@platehaus.my
Operator: Platehaus Sdn. Bhd. (SSM: 202501045049)
Registered Address: CT-06-21 Subang Square Corporate Tower, Jalan SS15/4G, SS15, 47500 Subang Jaya, Selangor, Malaysia